How to Improve Care Facilities?
Challenges Faced in the Tenth Year of Operation
Result
・Reorganization of layout
・New service ideas (boosting staff motivation)
When Care Facility A first opened 10 years ago, both its appearance and the content of its services were novel and successful. However, in recent years, the number of months with deficits has gradually become more noticeable.
**Facility’s Capacity to Accommodate**
- Industry Details
- Care Services Business
- Country
- Japan
- Company Size
- Fewer than 50 employees
- Challenge
- Achieving profitability
- Objective
- 収益改善生産性 向上コスト削減
- Industry
- その他
Summary
At the time of opening, the facility had a novel appearance and content. However, now, ten years later, there is nothing new, and the building and equipment have deteriorated, with unused items left unattended.
Moreover, the operations have become stagnant, with a lack of awareness in considering new methods or identifying and solving problems
1．Assessment Items
| No | Item | Improvement Points |
| 1 | Target Number of Admissions | The breakeven point is 20 people, but if the admission target is also set at 20 people, the facility will always be operating at the breakeven point. Therefore, it is advisable to set the admission target at 22 people. |
| 2 | Staff |
＜Direct Tasks＞ 1)Entrance reception 2)Health checks 3)Bathing assistance 4)Toilet assistance 5)Rehabilitation 6)Meal assistance 7)Nap assistance 8)Conversation 9)Handling of health issues ＜Indirect Tasks＞ 1)Driving the transport vehicle 2)Tablet data entry 3)Meal distribution 4)Preparation for activities such as coloring 5)Writing in communication notebooks 6)Laundry |
| 3 | Bathing | Bathing, which needs to be completed in the morning, becomes a bottleneck. All users are bathed in the morning (16 minutes per person), resulting in a significant physical burden on the caregivers. |
| 4 | Day Room Capacity |
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| 5 | Sleeping Capacity |
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| 6 | Recreation Capacity |
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| 7 | Rehabilitation Capacity |
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| 8 | Office |
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2. Schedule
First, improve the visual impression and enhance the efficiency of caregiving staff’s tasks to lead to better services for the users.
Step 1 Remove unnecessary items from inside and outside (to make layout changes easier)
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Step 2 Consider overall layout (reconfigure to include new nap rooms, recreation rooms, and additional services)
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Step 3 Improve office and staff operations (rearrange equipment to optimize workflow, reduce unnecessary walking by using carts)
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Step 4 Enhance services for users and review marketing methods
